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Natalie Chirichella Gaughan is an experienced IT Manager currently working at Helion since December 2021, overseeing home and community services. Prior to this role, Gaughan served as a Senior IT System Analyst and Quality Coordinator at Highmark Blue Cross Blue Shield from March 2012 to December 2021, focusing on application and platform support as well as quality assurance for client-facing applications. Gaughan also worked as an IT Consultant for Solution Street LLC and held contracting roles at ARIN, contributing to Agile development projects for IP allocation and trouble ticketing systems. Earlier experience includes positions at AT&T as a Government Senior Associate Project Manager and Associate IT Project Manager, leading teams in developing solutions and managing performance for numerous clients. Gaughan began a career at USinternetworking, analyzing trouble tickets to improve internal processes. Gaughan holds a Bachelor of Arts in Psychology from the University of Maryland Baltimore County.