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Mark Oliver is a seasoned professional with extensive experience in retail and operations management within the luxury sector. Currently serving as Senior Manager of Shipboard Operations at Heinemann Americas, Inc. since June 2022, Mark previously held key positions at Dufry Group, where responsibilities included Senior Fleet Manager and Fleet Manager, and at Tiffany & Co. as Regional Account Manager, overseeing significant sales and partnership initiatives. With a solid foundation at LVMH spanning 1994 to 2018, Mark's roles included Director of Retail Operations, managing vast teams and multiple locations that generated substantial revenue. Mark holds a Diploma in Hotel Management and Travel & Tourism from Harlow College, underscoring a well-rounded expertise in both operational strategy and customer engagement within the luxury goods market.