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Ferneys Alvarez is an experienced professional in the hospitality and sales sectors, currently serving as a Promo Ambassador at Heinemann Americas, Inc. since July 2021. Prior to this role, Ferneys held the position of Shopping Ambassador at Dufry Group from June 2019 to April 2020 and worked as a Front Desk Supervisor at Sofitel Legend Santa Clara Cartagena from March 2015 to April 2017, supporting the reception team and overseeing guest services operations. Ferneys holds a degree in Bilingual and Administrative Program, Business Administration and Management from Centro Colombo Americano, completed in 2003.