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Kristen Hinshaw, MSML has a strong background in customer service and dispatching roles, with experience in coaching and mentoring teams, developing training content, and driving efficiency improvements. Currently holding a managerial position at Heidelberg Materials North America and serving as a Supervisor Dispatcher at the City of Seattle, Kristen excels in supervising dispatchers and ensuring officer safety. Kristen holds a Master of Science in Management and Leadership from Pepperdine Graziadio Business School.