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Leslie Arsenault is a seasoned customer care professional with extensive experience in managing customer service operations across multiple organizations. Currently serving as Customer Care Manager at Heidelberg Engineering since September 2015, Leslie previously held the position of Customer Relations Manager at DENTSPLY Implants, where a significant expansion of the Customer Service department from 4 to 40 staff members occurred. Prior experience includes managing the Help Desk environment at ENSR International and supervising the IS Support Center at Staples, demonstrating a strong background in support services and team leadership. Early career roles at Fallon Healthcare System involved managing technology support and training staff on various applications, highlighting a robust foundation in technical support and customer training.