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Feliciano Valentim Cangundo has been working in the customer service industry since 2018. From 2018 to 2022, they worked at Ucall, where they held the roles of Client Services Manager, Gestor de Clientes, and Client Services Manager. As Client Services Manager, they were responsible for making or receiving calls from customers, actively selling products or services, making collections, and giving feedback on customer complaints, among other related activities. In 2022, Feliciano began working at Heetch as a Care Agent.

Feliciano Valentim Cangundo has a Bacharelado in Linguística Português from ISCED since 2017. Feliciano Valentim also holds certifications in Customer Service from Ucall, Informatica avançada from Adeboh, Javascrip from Curso em Video, and Jornalismo Radiofonico from Estrela da huila.