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Mesfin T Fantaye is a seasoned professional in technical support and customer service, currently serving as a Help Desk Analyst II at Hebrew SeniorLife since January 2022. Prior experience includes roles as a Help Desk Analyst I at Robert Half and as a Bus Operator with the Massachusetts Bay Transportation Authority, where Mesfin provided transportation services for the Greater Boston area. Additional experience encompasses supervisory and customer-facing positions, including Valet Supervisor at Ultimate Parking LLC, Sales Associate at Duty Free Americas, and various roles at Ethiopian Insurance Corporation, where responsibilities included claims processing and administrative support. Mesfin's educational background includes a PC Hardware Specialist Certification from Bunker Hill Community College and dual certification as a Nurse Assistant/Home Health Aide from the American Red Cross of Massachusetts Bay.