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Farah Ali has extensive experience in service and operations management, currently serving as Service Manager for PRS Operations at Heathrow since August 2018, where responsibilities include managing relationships with key decision makers to ensure the effective delivery of Passenger Requiring Support services. Previous roles at Heathrow include Services Manager - PRS, Transport, Services and Logistics Manager, and Transport Services Operational Lead, showcasing a strong focus on team leadership and service delivery. Farah has also worked as Creative Lead in the manufacturing and supply chain sector, driving brand development and process improvement. Educational qualifications include a postgraduate certification in Project Management and a Bachelor's degree in Law from the University of Westminster.