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Lorna Richards possesses extensive experience in the insurance industry, currently serving as the Manager of Technical and Vendor Services at Heartland Mutual Insurance since August 2023. Prior to this role, Lorna spent over a decade at Gore Mutual Insurance, where responsibilities included Claims Transformation Manager for Accident Benefits, focusing on enhancing customer experiences and developing financial management policies. Lorna's earlier roles included Program Manager and Supervisor in Auto Physical Damage, driving operational efficiency and managing vendor performance. Previous experience includes positions at Crawford & Company (Canada) Inc. as a Senior Accident Benefits Adjuster and at COSECO Insurance Company as a Supervisor and Litigation Specialist, emphasizing audit services and claims management. Lorna holds a Bachelor of Arts in Law from Carleton University, earned between 1995 and 1998.