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Jenny An is an experienced professional currently serving as a Senior Customer Support Specialist at HeartFlow, Inc. since September 2021, where responsibilities include managing technical issues, creating training materials, and developing internal processes. Prior to this role, Jenny worked at Blend as a Technical Support Specialist and Methodology. in various capacities including Product Admin & Menu Design and Wellness Coach, where skills in menu creation, quality control, and technical troubleshooting were honed. Additionally, Jenny has extensive experience at ClearCare, progressing to Technical Support Team Lead and Customer Success Manager, managing teams and client relationships while ensuring compliance and effective communication. Earlier roles include serving as an Instructional Aide at Richmond College Prep Charter School and an English Language Teacher with TaLK. Jenny holds a Bachelor of Arts in Sociology from the University of California, Davis.