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Jim Tincher, CCXP, is an experienced professional with a background in customer experience, change management, and insights. Jim has held various roles in different organizations, including founding Heart of the Customer and serving on the advisory board of Call & Contact Center Expo US. With a strong focus on creating exceptional customer experiences and driving ROI, Jim's expertise lies in customer empathy, journey mapping, and consulting. Jim's educational background includes an MBA from the University of Minnesota - Carlson School of Management and a Bachelors of Arts in Communications from Macalester College.