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Jenita Swenson is a dynamic and certified Customer Experience Professional (CCXP) with a track record of improving operations and spearheading customer experience initiatives across diverse industries. Jenita currently serves as the Head of Operations at Heart of the Customer, LLC, where Jenita leads journey improvement initiatives and develops marketing strategies. Prior to this role, Jenita held positions such as Senior Product Manager at U.S. Bank and Implementation Project Manager. With a Bachelor's degree in Management from Cardinal Stritch University, Jenita brings a unique blend of strategic planning, leadership, and innovative problem-solving skills to drive customer-focused change and optimize customer interactions.