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Cathy Jo Van Pelt is an accomplished executive with extensive experience in customer relationship management and call center operations. Currently serving as Vice President of Customer Relationship Management at Healthy Directions since April 2008, Cathy Jo oversees inbound and outbound programs, manages CRM software implementations, and leads initiatives to enhance customer experience. Previous roles at Healthy Directions include Vice President of Contact Center Services and Vice President of Call Center Sales, where Cathy Jo focused on strategic oversight to improve sales and customer interactions. Prior experience includes leadership positions at AB&C Group, where Cathy Jo was responsible for client services and call center operations. Cathy Jo holds a Bachelor of Business Administration from the American Public University System.