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Jordan Patch is an experienced professional who has held various leadership roles in customer service and support. Currently serving as the Director of Support at HealthSherpa, Jordan has successfully led teams in managing high volumes of customer interactions, implemented new training programs, and optimized team performance. With a background in communication and media studies, Jordan has a strong track record in enhancing customer satisfaction and service delivery. Prior roles include serving as a Broker Support Manager at RIBBONS GALORE INC and as a Customer Service Manager at Headsets.com. Through mentoring and development, Jordan has contributed to talent pipeline and succession planning in the startup sector.