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Vinay Tiwari is a Principal Business Systems Analyst at HealthPartners since September 2018, specializing in creating technical specifications and improving service usability. Previously, Vinay held several positions including Senior Application Support Engineer and Application Support Engineer at ABILITY Network, where responsibilities encompassed analyzing production issues and collaborating on project enhancements. Additional experience includes roles as a Presales Engineer at CA Technologies, focusing on customer requirements and product training, and as an Application Support Analyst at Electronic Arts, providing technical support. An earlier stint as a Social Media Strategy Consultant demonstrated expertise in marketing analysis within the automobile industry. Vinay possesses a Master of Science in Business Information Systems from the University of Strathclyde and a Bachelor of Science in Computer Software Engineering from Champlain College.