ÂÜÀòÂÒÂ×

Dolores Bellanti, RN has a diverse range of work experience in the healthcare industry. Dolores has held several director-level positions at various organizations, where they have demonstrated strong leadership and achieved notable accomplishments.

At HealthNow New York Inc., Dolores served as the Director of Provider Network Operations and System Configuration starting in 2017. Prior to this role, they worked at BlueCross BlueShield of Western New York as the Director of Provider Network Development and Operations, starting in 2009. In this position, Dolores directed all aspects of provider enrollment, relations, and services. Notably, they successfully reduced the call center staff by 40% while maintaining high service and satisfaction levels.

Dolores also has experience at HealthNow New York Inc. as the Administrative Director of Corporate Healthcare Services from 2006 to 2009. In this role, they coordinated strategic and business planning and successfully orchestrated the relocation of over 250 employees to a new corporate headquarters. Prior to this, Dolores was the Director of Systems Audit, Analysis, and Testing, where they led a newly created department and implemented a significant system application.

Before joining HealthNow New York, Dolores worked at Univera Healthcare where they held multiple roles. Dolores served as the Regional Director of Provider Relations from 2002 to 2006, where they were responsible for recruiting network providers, building relationships, and implementing programs to increase provider satisfaction. Additionally, Dolores was the Director of Corporate Customer Service from 2000 to 2002, where they transformed the customer service organization and led key operations functions.

Lastly, Dolores worked at BlueCross BlueShield of Western New York as the Manager of the Provider Call Center from 1998 to 2000. In this role, they successfully turned around an underperforming call center by reducing waiting times and staffing needs. Dolores also served as the Supervisor of Claims Operations, where they built a new department and implemented a new inter-plan claims processing system.

Overall, Dolores Bellanti has proven herself as a skilled leader with a strong track record of achieving results in provider relations, customer service, and operations management.

Dolores Bellanti, RN attended Trocaire College from 2010 to 2013, where they obtained a degree in Registered Nursing/Registered Nurse. During their time at Trocaire College, they also pursued a degree in Nursing.

Additionally, Dolores Bellanti, RN has obtained several certifications. In May 2011, they became a Certified Lean Professional from the University at Buffalo. Dolores also holds a Six Sigma Yellow Belt certification from COPC, which they obtained in August 2006. Furthermore, Dolores Bellanti, RN is a Fellow at the Academy for Healthcare Management, which they achieved in April 2005 through AHIP (America's Health Insurance Plans).