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Melvyn Smith is an experienced professional in customer service management, currently serving as Supervisor/Manager in the Customer Care Department at HealthLink Europe & International since August 2023. Previously, Melvyn held the position of Manager Service Desk Fixed at VodafoneZiggo from January 2019 to July 2023, and worked as an interim manager at Teamleiders.nu for various clients including Cendris (T-Mobile), DSM, Telenet, KPN, and Unamic/HCN, focusing on restructuring, operational management, and increasing retention rates. Melvyn's early career includes significant roles as Team Manager at Outside2in and SNT, as well as Assistant Branch Manager at KPN. Melvyn holds a degree from Avans University of Applied Sciences and has pursued additional training through Pieterman & Partners.