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Thea Poulson has worked in the customer service industry since 2019. Thea began their career at Uber as a GL Specialist I and Greenlight Expert in 2019. In 2020, they moved to Healthengine, where they have held the roles of Customer Success Manager and Customer Support Consultant.

Thea Poulson attended The University of Western Australia from 2016 to 2018, where they earned a Bachelor of Biomedical Science with a field of study in Anatomy & Human Biology and Law & Society.