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Jim Shireman is a seasoned professional with extensive experience in client services and business operations. Currently serving as a Client Services Specialist at HealthDirect Pharmacy Services since September 2018, Jim excels in fostering productive relationships with key stakeholders and C-level executives across over 100 regional long-term care sites, while maximizing client satisfaction through risk evaluation and strategic project execution. Prior to this role, Jim held the position of Vice President of Business Operations at Specialty Pharmacy Services LLC for 13 years, managing a portfolio of over 30 customer accounts and utilizing CRM tools to enhance client interactions. Additionally, Jim served as the Director of Business Operations at the same organization, overseeing a team to streamline operations and implement cost-control measures. Earlier career experience includes a role at Guardian Protection Services as a Commercial Customer Service/Builder Liaison.