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Neil Caldwell serves as the Business Systems Manager at Healthdirect Australia since November 2021, focusing on technology systems strategies for the My Aged Care service. Previously, Neil held various senior project management roles, including positions at Latrobe University, Datacom, National Australia Bank, and Optus, where responsibilities encompassed transitioning telecommunications services, enhancing customer experience through innovative solutions, and managing significant contact centre migrations. Neil's experience also includes enterprise procurement at Commonwealth Bank and project management for HFC projects at nbnâ„¢ Australia, showcasing a strong background in project delivery and telephony solutions across multiple sectors.