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Pam Mets is a seasoned surveyor of 30 years with significant clinical experience, including direct care as a staff nurse and director of nursing in long-term care. Pam is responsible for all survey activity under state and federal contracts. These responsibilities include oversight of the survey schedule, HMS surveyors, field liaisons, and quality assurance personnel and activities. Pam collaborates and coordinates with the Centers for Medicare and Medicaid Services’ central office, regional locations, and state survey agencies (SAs) on survey needs; identifying appropriate survey team members for assignments; and ensures surveyor participation as required.

Pam meets regularly with project managers to share survey progress and to address challenges or emergencies. Prior to joining HMS, Pam managed a large district office for the SA in Ohio, where she was instrumental in the development of a computerized, centralized scheduling model for her SA. She is a registered nurse with a Master of Business Administration and a Master of Science in nursing.