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Susan Bailie joined HAP in 1999, launching the company’s Portsmouth, NH division. She is currently responsible for enabling operational excellence across the organization and building capabilities to support future growth. She is also responsible for developing and maintaining the internal control system that enables HAP to monitor and minimize error rates while maximizing productivity. Ms. Bailie excels at maintaining efficient team structure and performance through analytics, processes, and formulation of extensive training and incentive plans. She has deep professional expertise in the standardization and implementation of process efficiencies involving new technology. Her leadership enabled the team at HAP to earn one of the first-ever GE Centricity Productivity Awards for proven innovation in process improvement.

Ms. Bailie holds a B.S. in business management and accounting from Southern NH University.