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Ken Lai has worked in a variety of roles in the technology and finance industries since 2002. Ken began their career at Oracle as a Senior Applications Engineer, then moved to Citi in 2004, where they served as a Senior Assistant Manager and Management Associate. In 2006, they joined McKinsey as a Senior Associate. Ken then worked at Fidelity International from 2008 to 2011, where they were a Senior Manager and oversaw the company's internet channel. In 2011, they joined Yahoo! as a Manager of APAC E-Commerce Mobile Products and APAC E-commerce Strategy. Finally, they worked at H2 Inc. from 2014 to present, first as Vice President of Product & Engineering and then as Senior Vice President of Product & Marketing. During their time at H2 Inc., they led the product & engineering team from 6 to 19 people and launched the flagship Diabetes management solution, Health2Sync, which has generated over 400K downloads.

Ken Lai earned a B.S. in Computer Science from Stanford University in 2002, followed by an M.S. in Computer Science from Stanford University in 2004.