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Tammy Pickering is an experienced call center manager currently overseeing the Cal MediConnect/SHP Contact Center for Health Net, a role held since May 2010. In this position, Tammy manages Medicare lines of business and addresses the needs of members, associates, and upper management. Prior to this, Tammy served as a Medicare Contact Center Supervisor at Health Net from June 2007 to 2010, where leadership of a team of 30 staff and implementation of a bilingual support team were notable achievements. Tammy's career began at EDS from 1999 to June 2007, supervising call center staff and contributing to major projects, including CRM implementation. Education was completed at Carodova High School.