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Joyce Allen is a seasoned Customer Service Operations Manager currently with Versant Health since November 2021. Prior to this role, Joyce Allen spent several decades at Health Net, holding various management positions that included overseeing a $9 million budget, directing communications and training programs, and managing call center operations with responsibility for up to 120 indirect reports. Joyce Allen has demonstrated expertise in coaching, mentoring staff to enhance performance, and fostering high-quality talent pipelines. Educational qualifications include an Associate's degree in Business Administration and Marketing from American River College and further studies at California State University-Sacramento.