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William Rich has extensive experience in business analysis and customer service, currently serving as a Business Analyst at Health Net Federal Services since August 2004, where responsibilities include designing automated reports and analyzing historical data for call center performance. Prior to this role, William worked in customer service for the Federal Services branch of Health Net, managing the North Region for Tricare. Previous positions include Technical Support at Earthlink, where William held roles as General Tech and Master Tech, and Night Auditor/Manager on Duty at Motel 6, focusing on daily financial reporting. William holds a Master of Business Administration in Accounting and a Bachelor’s degree in Business Management from the University of Phoenix, along with two Associate's degrees in Network Technology and Computer Technology from Heald College.