Amanda Noon has over nine years of experience in customer service, primarily with Health Net Federal Services, LLC, where Amanda has excelled as a Customer Service III since July 2014. Responsibilities include assisting agents with customer service calls across various health programs, conducting quality audits, and educating representatives on procedures. Proficient in multiple software systems, Amanda also compiles data to identify trends and manage special projects alongside daily tasks. Previously, Amanda served as a temporary supervisor in early 2016, where responsibilities included training agents, managing payroll and attendance, and conducting performance reviews. Amanda holds an Associate of Science degree in Medical Office Assistant/Specialist from Pennsylvania Highlands Community College, awarded in 2014.
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