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Sonya Wheeler is an experienced customer service specialist at Health Alliance Plan, where responsibilities include resolving member inquiries, supporting departmental goals, and enhancing customer experience. With a background in office services management, Sonya has led mail center operations and employee relocations. Prior roles include executive assistant at TWW & Associates, providing administrative support to leadership, and human resources assistant in various organizations, focusing on compliance and recruitment processes. Sonya's career began in 1990 at Health Alliance Plan as an analyst in mail center operations, demonstrating a long-standing commitment to organizational service and efficiency. Currently pursuing further education at AAPC, Sonya continues to enhance professional skills.