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Michelle Kopczyk possesses extensive experience in service excellence and claims management, currently serving as Manager of Service Excellence and Manager of Claims Adjustments at Health Alliance Plan since January 2003. Responsibilities encompass performance improvement, technical development, quality auditing, user acceptance testing, training, and procedural development, alongside leading claims conversion projects. Prior to Health Alliance Plan, Michelle worked as a Business Consultant at PPOM, focusing on corporate training during system conversions, and held various roles, including corporate trainer and call center supervisor, at Selectcare Inc. Additionally, Michelle is currently pursuing a Bachelor of Business Administration at Davenport University, specializing in Business Administration and Management.