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Gemma W. has extensive experience in customer service and administrative roles, with a career spanning over 16 years. Currently, Gemma serves as a Customer Service & Fitted Complaints Administrator at Headlam Group plc since September 2007, focusing on after-sales customer complaints. Prior to this, Gemma worked at Unipart Group as a Sales Administrator and also held the position of Office Assistant, where responsibilities included providing comprehensive office services from August 2006 to August 2007.