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Thomas Hansard possesses extensive experience in Information Technology and customer support, currently holding a position in the Information Technology Support Team at HCTC since December 2014. In this role, responsibilities include managing order adjustments, billing changes for CLEC projects, and providing technical support for Tier 2 help-desk tickets. Previous roles include Technology Services Specialist at HCTC, Accounts MT3 at Aaron's, Manager at Antone's, and various positions at Volt, Electronic Arts, and Harte Hanks, highlighting a strong background in customer service, technical troubleshooting, and team management. Notable achievements include contributing to a top-ranking team at Aaron's and managing large event operations at Antone's. Education was completed at Tivy High School from 1999 to 2002.