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Joshua Feith is a Senior Engineering Services Manager at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas, where key contributions include enhancing team performance through Agile methodology, improving release management processes, and training staff on Big Data technologies. Joshua's background includes roles as Engineering Services Manager, Developer/Lead Engineer, and Associate Developer, with a focus on metrics improvement, technical debt management, and team building. Previous experience encompasses positions as Graduate Assistant at Northern Illinois University, IT Assistant at Waterman State Bank, and roles in customer service and sales. Joshua holds a Master of Science in Data Analytics and a Master of Science in Management Information Systems from Northern Illinois University, complemented by a Bachelor’s degree in Operations Management and Information Systems and an Associate's degree in General Education.