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Karla Kozak has a diverse background in editorial management and customer service, currently serving as the ACDIS Editorial Manager for HCPro since May 2018, where responsibilities include overseeing products and events. Previous roles at HCPro include Editor & Product Coordinator and Associate Editor. Earlier experience includes managing Moo's Place Homemade Ice Cream from April 2015 to June 2018, where Karla supervised staff and maintained operational efficiency. Karla's academic background includes a Bachelor of Arts in Creative Writing and Sociology from Providence College, complemented by roles such as Teaching Assistant and Editorial & Marketing Intern at Publishing Solutions Group, where training focused on educational publishing. Additional experience as a Writer and Social Media Director at Odyssey, along with earlier work as an Ice Cream Scooper, reflects a strong foundation in both writing and team management.