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Jean McCarthy currently serves as the Director of NA Customer Success at HCLSoftware, a position held since May 2023. Prior experience includes roles at HCL Technologies as Associate Director of Customer Success for Enterprise Accounts and at Sovos as Director of Renewals. McCarthy has extensive experience in customer success and account management, having previously led global customer success teams at Intralinks and Broadvision, where responsibilities included customer retention, engagement strategies, and revenue management for SaaS solutions. Educational background includes a Bachelor of Science in Management with a focus on Marketing from the University of Massachusetts Lowell.