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Bernard Au is an experienced IT professional with a strong background in product analysis and team management, currently serving as a Senior Product Analyst at HCA Healthcare since October 2022. Prior experience includes roles as US IT Depot Manager at Atos, where Bernard managed a team responsible for IT support and laptop deployments across 88 offices, achieving a 99% SLA during the Covid-19 pandemic. At Willis Towers Watson, Bernard enhanced IT support metrics and led the establishment of the first IT computer depot, while also being recognized for resolving the most tickets over two consecutive years. Additional experience spans technical analyst positions at Willis Group Insurance and a leadership role in operations for the New York Empire After School Baseball Corporation. Bernard holds a degree from Pace University.