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Sarah MacDonald is an accomplished professional with a diverse background in customer service, consultancy, and management. Currently serving as an Early Life Customer Journey specialist at Lothian Broadband since February 2023, Sarah also operates as an Independent Business Consultant. Previous experience includes holding the positions of Company Director at Dreamy and Head of Outsource Performance at Centrica, along with various managerial roles at British Gas and other companies in the energy sector. Sarah's career began in advertising, with a Bachelor of Arts in Advertising from the University of the Arts London.