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Sam T. is a seasoned professional with extensive experience in compliance, quality assurance, and member services, currently serving as a Senior Compliance Advisor and Technology GRC Specialist at HBF Health since January 2022. Sam T. previously worked at HBF Health from February 2016 to July 2020, holding positions such as Quality Assurance Analyst and Member Service Advisor, where responsibilities included managing member payments, resolving disputes, and selling health and general insurance products. In addition, Sam T. has demonstrated leadership as a Team Leader by motivating teams to meet sales and service targets, coaching staff for exceptional member experiences, and driving continuous improvement initiatives in the Member Contact Centre. Educational background includes completion of studies at Aotea College from 2007 to 2012.