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Michelle M. has extensive experience in customer service and management, currently serving as a Disbursement Specialist at HawkLaw since February 2020. Prior to this role, Michelle held various positions in call center management, including Call Center Manager for USAA P&C Insurance at Sitel and Customer Service Manager for QBO Technical Support at Concentrix. With a strong academic foundation, Michelle achieved placement on the Dean's List while pursuing dual Associate’s degrees in Business Management and Marketing at Greenville Technical College from 2016 to 2021. Additionally, Michelle has a rich background in retail management and customer service, having worked at MicaBella Cosmetics and Utility Partners of America.