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Dulcie Hoshino has been with Hawaiian Telcom (GTE, Verizon) since February 1994. In their role as Field Engineer, Dulcie works with customers to explain Cisco Callmanager system and phone features, gathering database and programming. Additionally, Dulcie has experience in coordinating PBX projects, including collecting customer information for large PBX programming. Their work also involves coordinating installation of network products and associated equipment such as frame relay, PRI, T1 tie lines, sonet, and ATM. In their previous role as a Residential Rep, Dulcie handled orders for phone service, service activation, billing inquiries & adjustments, and also worked in the escalation desk as an acting supervisor.