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Shay Young is an accomplished professional in data and technology, currently serving as the Head of Data & Technology at Havas CX since 2009. Prior to this role, Shay worked at Havas Discovery from October 1999 to December 2008 as a Senior Database Analyst and Database Analyst, where responsibilities included leading database analysis for Bermuda's Department of Tourism and managing ETL processes for call center and web inquiry data. Additional experience includes serving as a Data Analyst at Response Marketing Group/Brann Worldwide from 1999 to 2001, a Lead Technician at Network Computer Services from 1998 to 1999, and a Quality Assurance Application Developer at Pari Respiratory Equipment from 1997 to 1998, focusing on maintaining and upgrading QA defect tracking systems.