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Jalen Johnson has a diverse work experience in the field of IT and customer service. Jalen started their career at PrimeFlight Aviation Services in 2015 as a Passenger Service Agent, where they served until 2017. In 2017, they joined Bank of America Merrill Lynch as a Desktop Support, responsible for managing PC setup and deployment for new employees, monitoring service desk queue, and troubleshooting mobile devices. From 2018, Jalen worked at Havas as an Information Technology Team Lead, overseeing the IT team and providing technical support. Additionally, they also served as a Helpdesk Technician at Havas, where they handled tasks such as laptop setups, workstation relocation, and toner replacements.

Jalen Johnson's education history includes an Associate's degree in Computer Science from LaGuardia Community College, which was obtained from 2013 to 2014. Later, in 2017, they completed an internship program called Year Up, specializing in Information Technology. As for additional certifications, Jalen has obtained certifications in career development and interpersonal relations, as well as in internship seminar. Jalen also holds a Culinary Specialist Certificate, although details about the institution and date of obtaining are not provided.