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Roberto Valenti has extensive experience in technical management and customer support within the technology sector. At Hauppauge Computer Works since March 1998, Roberto has held the position of Technical Manager, overseeing digital marketing efforts, social media management, and the creation of digital and social ads, as well as managing the corporate website and YouTube channel, which includes producing product tutorial videos. Additionally, Roberto served as the Technical Support Manager, providing help desk assistance and managing customer relationships for information technology courses. Since October 1997, Roberto has also worked at Acer as the Technical Support Manager, focusing on notebook and laptop sectors, and managing customer interactions and help desk services.