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Tanya Kumar has a diverse work experience in customer success and management roles. Tanya started their most recent position as a Customer Success Manager at Hatica in July 2022. Prior to that, they held the same role at Freshworks starting from August 2020. Tanya also worked at EdGE Networks Pvt. Ltd. as a Customer Success Manager from June 2018 to August 2020. Before transitioning to customer success, they served as an Operations Manager at i-Vista Web Solutions from October 2017 to June 2018. Tanya's career began at PKG Group of Institutions Pvt. Ltd., where they worked as an Assistant Manager from July 2016 to October 2017.

Tanya Kumar completed their bachelor's degree in Electronics and Communications Engineering from Guru Gobind Singh Indraprastha University from 2012 to 2016. In 2017, they pursued a certificate course in Import-Export from the Indian Institute of Foreign Trade. Additionally, from 2016 to 2017, they obtained a certificate in Management from the Indian Institute of Technology, Delhi.