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Tricia Henson is an experienced professional in customer support and IT service management with a robust background spanning over a decade. Currently serving as Customer Support Manager at Hastings Deering since February 2024, Tricia previously held various roles at Platinum Asset Management, Cover-More Group, Ambrose Building, and QBE Insurance, focusing on service delivery, governance, and stakeholder management in IT environments. Key accomplishments include managing service delivery operations for multiple teams, implementing service improvement programs, and achieving a consistent customer service SLA of 90%. Tricia's experience also encompasses significant project management and team leadership responsibilities across diverse organizations, contributing to operational excellence and customer satisfaction.