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With over 23 years of BPO industry experience, Ben is our Managing Director for Customer Care. In this role, Ben is responsible for the day-to-day leadership, strategic direction and business transformation efforts for our client partners and 2,000+ team members globally.

Ben started his career on the front lines and has been working his way up since. After joining Harte Hanks in 1999, Ben held multiple roles with oversight of operational delivery, coupled with various support departments at Harte Hanks, and has experience across a broad spectrum of industry verticals. Ben has significant experience implementing and running large scale multi-shore programs where he has consistently driven efficiencies while improving quality, customer satisfaction and profitability.