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Tiago Goulart has over a decade of experience in IT service delivery and operations, currently serving as IT Service Delivery & Operations Manager and previously as IT Major Incident and Problem Manager at Harrods since January 2018. Prior to this role, Tiago held various positions at Burberry from August 2012 to December 2017, including IT Problem Manager, IT Incident Coordinator, Digital Project Coordinator, and Service Champion. Tiago's career began at Selfridges, where responsibilities included Sales Consultant from February 2011 to August 2012. Tiago Goulart holds a degree in Business Management from UNICESUSC, earned between 2006 and 2008.