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Alessia Mosca is an experienced professional in customer experience and operations management, currently serving as the CX Insights Manager at Harrods since May 2024. Prior to this role, Alessia held the position of Customer Care Operations Manager at MATCHES from October 2019 to April 2024. Alessia's career began at COS, where various roles including Store Manager, Department Manager, and Sales Advisor in Ladieswear were held from April 2014 to October 2019. Earlier experience includes serving as Assistant Manager at Goldie London from August 2012 to April 2014. Alessia completed education at Liceo Artistico from 2003 to 2008.