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Elizabeth Remington is a seasoned Business Analyst with extensive experience in municipal software solutions. Since August 2011, Elizabeth has worked at MS Govern, where responsibilities include gathering and analyzing customer information to tailor the Govern software to meet specific needs, as well as providing best practice recommendations for business process improvement. Prior to this role, Elizabeth served as a Service Account Manager at UniFund, LLC, from June 2008 to July 2011, providing help desk support, creating user guides, diagnosing errors, and training clients on software processes. Earlier experience includes an Office Assistant position at Affiliated HVAC Services, LLC, and a Student Assistant role at Special Collections & Archives at George Mason University, showcasing strong skills in customer service, organization, and training. Elizabeth holds a Bachelor of Science in Management from George Mason University, earned in 2006.