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Bilal Mahmud currently serves as an IT Technician at Harris Federation since December 2021, where responsibilities include providing high-quality technical IT support in alignment with ITIL and HarrisNET principles. Previously, Bilal held multiple roles, including Apprentice IT Technician at Argos from November 2017 to August 2020, where tasks involved reviewing documentation and implementing training programs for new employees. Prior to that, Bilal worked as a Customer Advisor at UNIQLO, managing stock rotations and addressing customer queries, and had similar roles at Tower Bridge Exhibition and Poundland & Dealz, focusing on customer service and operational efficiency. Educational background includes attendance at Graveney School from 2008 to 2015.