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Abu Hasan is an experienced IT professional currently working as an IT Support Engineer at Harris Farm Markets since October 2022, where responsibilities include providing internal and remote IT support for over 50 business users and supporting hundreds of devices across 33 retail stores in Australia. Prior experience includes roles as a Desktop Support Technician at ITSM, supporting over 300 users, and as a Network Support Technician at the NSW Department of Education, providing IT assistance to students and staff. Abu Hasan's educational background from TAFE NSW includes certifications in Cyber Security, Information Technology Networking, and Information Technology Support, culminating in ongoing studies for a Certificate IV in Cyber Security.